TeamDesk Blog

Business grows - Application evolves

No matter how big or small your company is right now, sooner or later you’ll find your business has grown significantly, and this is a time to get the workflow automated. Once you face this problem, the search for a required solution begins.

As James Ross, a mobile computer support business owner, started looking for a system to generate invoices remotely, he faced typical problems: traditional apps didn’t fit his requirements and none of the online services corresponded to his business structure. It seemed that there is no suitable solution exists until James came across TeamDesk:

"Almost everything can be automated so I don't have to pay more office staff as the business keeps growing. As a business, we can concentrate on delivering computer support and not get consumed with office procedures. Way to go TeamDesk, you're making us look like heroes".

Apart from invoices, TeamDesk became really handy for project status and payments tracking, improving employees accountability. As the business goes on, its model keeps evolving too. Being a business model reflection, the application structure has to adapt to these constant changes:

"It's evolving every day. As a business need arises I figure out a way to make it happen in TeamDesk. The flexibility is fantastic".

Not only TeamDesk-based application improves business process. It simplified technicians’ life as well, allowing them to concentrate on supporting their customers instead of losing their time on the business commute.

"The customer loves it because it’s all so professional. The tech love it because they don't have to come into the office anymore and I love it because I don't have to pay anyone to handle the invoices or double handle the information".

The initial Application has significantly evolved as it keeps matching an ever changing business model, and became integrated into the whole business process.

Handling a Heavy Volume

The information volume the application service provider can handle has always been brought into a question. A lot of users really wonder how deep and complicated the structure can be and how stable the system works while handling a heavy volume.

Imagine the data volume that can even stagger our TeamDesk customer: one of the biggest seeds and planting stock distributor.

With over 200,000 clients at the moment and having 190,000 orders placed within last three months, these numbers keep growing day after day. 50 operators place about 2,000 to 4,000 orders per day and one of the tables is already populated with over 6,000,000 records.

Even though the volume keeps growing steadily (up to 90,000 records are added daily) the system works smoothly, so the customer may concentrate on their business, resting assured that the system can handle their growing demand.

Just What I Need

I spent many months searching, downloading and trialling all types of customer management and ordering databases. I stumbled upon Teamdesk by accident, joined up for a trial and 3 weeks later I managed (with some customisation) to produce exactly what I was looking for.

Our organisation consists of 1 Factory, two shops and three websites including workwear, embroidery, toys and giftware. I now have a complete database management system for my organisation which is secure, easy to operate and allows my staff to track, view and send customer orders. We also create Purchase Orders beautifully presented in PDF format which we email to our suppliers.

The TeamDesk system will save our organisation valuable time and money. Customer Support with the Teamdesk application is unrivalled and helped me achieve my needs.

Andrew Newton
Catalan Pty Ltd

We Love TeamDesk

We love working with you and we love your application.

We are a small but growing software company juggling many new client requests. So far we have struggled in tracking projects between the developer, testers and clients.

I spent several months searching for the best hosted solution for us. I used TeamDesk's "custom" help for set up and we love the forms and tables structure, which reflect exactly our needs.

Your application's flexibility makes it possible for us to configure views and reports easily and when we've need help your response time has been phenomenal.

Thank you for all the great support and the great software.

Karen Ziegler, President
ViaTour Software, LLC

Fantastic Application

I have got to say that this is a fantastic application and exceptionally well supported – Well Done!

I have trialled several systems to date; some very good systems with very poor support and some not so good systems.

I am particularly impressed with the relationships between tables and how this seamlessly links forms from one form on one table to another form on another table – this saves hours of coding in other applications – such as MS Access.

I have now shown my staff the application, and they are over-the-moon with it – so many, many thanks for all your help setting it up.

I look forward to continuing with this suite well into the future.

Kevin Bishop
Bishop Consultancy